DME suppliers
DME resupply outreach
We call your patients and place their resupply orders.
- Resupply program calling
- Dormant patient reactivation
- New patient onboarding
- Seasonal deductible campaigns
US-based phone outreach for healthcare
Your patients are due. We'll make the call.
Resupply Team puts US-based callers on the phone with your patients. We confirm what they need, document the refill request Medicare requires, verify insurance, and place the order. You collect revenue you have already earned without adding staff.
Call sheetResupply
- Program
- CPAP resupply
- Patient
- Enrolled · 92 days since last order
- Caller
- US-based · Oklahoma
- Asked
- Which supplies are running low?
- Refill request
- Documented · 42 CFR 410.38
- Insurance
- Verified
- Order
- Placed · cushions, filters
- Length
- 4m 12s
Illustrative call. Patient details are not real.
Why suppliers choose us
Four commitments we put in every contract.
Every caller works in the United States.
Your liability for a data breach doesn't end at the border. Our callers are here and so are your patients' records.
Our pricing is published.
No other resupply or adherence vendor publishes how they charge. You can read our structure before you speak to anyone.
We charge a flat fee, never a cut of the order.
You pay a fixed fee for a defined program. Never per refill, never per order, never a percentage. That keeps the arrangement clean under the anti-kickback statute and it removes any reason for us to push an order.
Compliance is built into the script.
The BAA is signed before we see a record. Consent is captured and logged. Controlled substances are excluded. Every refill request is documented the way 42 CFR 410.38 requires.
Who we work with
Organizations that need a patient or customer to say yes on the phone.
Refilling a prescription, reordering supplies, keeping an appointment, renewing a policy. If revenue depends on a conversation, we have the people to have it.
DME suppliers
CPAP, catheters, ostomy, glucose monitoring, tube feeding, and wound care.
Pharmacies and health systems
Regional chains, specialty pharmacies, independents and their networks, hospital pharmacy directors.
Health plans and PBMs
Medicare Advantage plans and pharmacy benefit managers.
Practices, hospices, and home health
Physician practices, hospices, home health agencies, hospitals.
Businesses outside healthcare
Dealerships, Medicare enrollment brokerages, insurance agencies, colleges.
Services
Four kinds of calling, one team.
Health systems and their pharmacy directors
Pharmacy adherence outreach
We reach the patients whose refills decide the measure.
- Adherence gap calling
- Med sync and refill reminders
- Specialty persistence and January reset
Physician practices
Clinical nurse calling
Licensed nurses for the calls that need a license.
- After-hours nurse triage
- Post-discharge follow-up
- Care management staffing
- Seasonal clinical surge
Dealerships
Outside healthcare
The same callers, for work outside healthcare.
- Dealership customer calling
- Medicare enrollment season support
- Insurance agency renewal calling
- Education re-enrollment
The numbers
What a single call can be worth.
Up to $1,159 a year
The allowable billing one reactivated full-face-mask patient brings back to a supplier.
9 to 11 times more
What Medicare pays for a glucose monitoring patient compared with a CPAP patient. The same call, a larger allowable.
December 31
The day the adherence measures close. Every week before it, the pool of patients you can still save gets smaller.
Millions
What one measure can be worth to a health plan. A handful of refills can decide it.
Compliance
Everything your compliance officer will ask about, answered.
These are the questions that come up first. Here is where we stand on each.
- HIPAA · BAAWe sign the BAA before we see a single record.
- Refill reminder exceptionRefill calls stay inside HIPAA's refill reminder exception.
- 42 CFR 410.38Every resupply order has a documented refill request behind it.
- TCPAWe dial by hand and we stop when a patient asks.
- Controlled substancesControlled substances are excluded from every program.
- Flat fees · Anti-kickbackWe are paid for the work, never for the order.
- Nurse licensureClinical calls are made by licensed RNs and LPNs.
Tell us your list size and we'll send a price.
No discovery call needed. A category and a patient count are enough for a proposal.