Compliance
If your compliance officer is joining the first call, this page was written for them.
HIPAA · BAA
Every program that touches patient information starts with a business associate agreement. Our callers work in the United States, so your patients' records stay here. A breach at an offshore vendor would still be your liability, which is why we don't use one.
Refill reminder exception
We call about the medication the patient is already taking and nothing else. That is what keeps a refill reminder a permitted communication rather than marketing.
42 CFR 410.38
Medicare requires a documented request from the patient before DME supplies are resupplied. Our script captures it on every call and records it the way the rule requires, so your claims have the documentation to support them.
TCPA
Consent to call is captured at onboarding and logged. When a patient asks us to stop, we stop on that call and record it.
Controlled substances
We do not make refill, adherence, or reminder calls about controlled substances for any client, under any pricing.
Flat fees · Anti-kickback
Fees are fixed for a defined program: per enrolled patient, per call, per campaign, or per block of hours. Never per order, per refill, or a percentage of anything. There is no financial reason for us to place an order that shouldn't be placed and your compliance officer can confirm that in the contract.
Nurse licensure
Oklahoma belongs to the Nurse Licensure Compact, so one multistate license covers 40 states. Triage, post-discharge, and care management calls are handled by nurses licensed for the patient's state, against a standardized protocol, with every decision documented.
What we don't do
Just ask. We'd rather your counsel read them now than after the proposal.