Services · DME resupply outreach

We call your patients and place their resupply orders.

This is the service we started with. Our callers work your enrolled list, confirm what's running low, document the refill request Medicare requires, verify insurance, and place the order. It began with CPAP and runs the same way for five more categories.

Product categories

CPAP
Catheters
Ostomy
Glucose monitoring
Tube feeding
Wound care

Sold to: DME suppliers

Programs

What each program includes and how it's priced.

Resupply program calling

We work your enrolled list on its resupply schedule, confirm what each patient needs, and place the order.

Included

Your enrolled list, worked on your resupply schedule
Supply check on every eligible item
Refill request documented per 42 CFR 410.38
Insurance verified before the order goes in
Order placed in your system

Priced: Per enrolled patient per month. The rate scales with the category's Medicare allowable.
Best for: Suppliers with an enrolled list and not enough staff to call it.

Dormant patient reactivation

We call the patients who stopped ordering, find out why, and bring the ones we can back onto supplies.

One reactivated full-face-mask patient is worth up to $1,159 a year in allowable billing.

Included

Lapsed patients pulled from your list
The reason they stopped, found and addressed where we can
Refill request documented, order placed

Priced: Scoped in your proposal. Never per order.

New patient onboarding

We set each new patient up in your resupply program, so it starts with clear expectations and consent on file.

For CPAP, Medicare keeps paying for the machine only if the patient shows use in the first 90 days. Those three calls protect the rental and every order after it.

Included

Patient set up in your resupply program
Contact details checked
Consent to call captured and logged
Resupply schedule explained
First reorder date set

Priced: Per patient, or a three-call package over the first 90 days.

Seasonal deductible campaigns

A fourth-quarter campaign for patients who have met their deductible and may not know their supplies now cost them nothing.

Included

Fixed-scope campaign on your own list
Each patient hears what the order will cost them, which by December is often nothing
Orders placed before the plan year resets

Priced: Fixed-scope campaign.

Included

Included with every program.

BAA signed before we see a record
Consent to call captured and logged
Manual dialing, no autodialer
When a patient asks us to stop, we stop and record it
No controlled substances
US-based callers only

Send us your patient count.

Tell us which categories you carry and we'll reply with a priced program.

Price my list