Services · Pharmacy adherence outreach

We reach the patients whose refills decide the measure.

When adherence slips, we call the patient, find out what got in the way, and get the refill filled. Everything is timed to the calendar-year PDC measures behind Star Ratings and pharmacy performance payments. Every call runs under a BAA, inside HIPAA's refill reminder exception, about the medication already prescribed.

Programs

Adherence gap calling
Med sync and refill reminders
Specialty persistence and January reset

Sold to: Health systems and their pharmacy directors, regional chains, specialty pharmacies, independent pharmacies and their networks, Medicare Advantage plans, and PBMs.

Programs

What each program includes and how it's priced.

Adherence gap calling

We call the patients who have fallen behind, work through what stopped them, and get the refill placed before the measure closes.

Included

Gap list worked in measure order
The barrier identified: cost, side effects, a ride to the pharmacy
Whatever can be resolved on the call, resolved
Refill placed with the dispensing pharmacy
No controlled substances

Priced: A dedicated agent on retainer, a per-store fee, or a fixed-scope program, depending on who's buying.

Med sync and refill reminders

Ongoing calls that enroll patients in synchronized monthly fills and confirm each refill before it lapses.

Included

Patients enrolled in synchronized monthly fills
Refills confirmed before each one lapses
Runs all year, not as a campaign

Priced: Recurring program. Scoped in your proposal.

Specialty persistence and January reset

Scheduled persistence calls for specialty patients, plus a January check on coverage and prior authorizations before an insurance reset interrupts therapy.

Included

Scheduled persistence calls per enrolled patient
January check on coverage and prior authorizations
Interruptions caught before the patient misses a dose

Priced: Per enrolled patient for persistence. Fixed scope for the January campaign.

Included

Included with every program.

BAA signed before we see a record
Consent to call captured and logged
Manual dialing, no autodialer
When a patient asks us to stop, we stop and record it
No controlled substances
US-based callers only

Send us your gap list size.

Tell us how many patients are below the measure and we'll reply with a priced program.

Price my list