Who we work with · Pharmacies and health systems
The patients who slipped are still reachable. We reach them.
Every pharmacy has a list of patients whose adherence has dropped below the measure. Your staff knows who they are and doesn't have time to call them. Our callers do. They call about the medication already prescribed, under a BAA, on a schedule set by the calendar-year PDC measures.
- Program
- Adherence gap call
- Patient
- Statin · 38 days past due
- Barrier
- Thought the prescription had run out
- Resolved
- Refills remaining confirmed
- Refill
- Placed with dispensing pharmacy
- Measure
- Gap closed
- Length
- 3m 40s
How it's bought
Every kind of pharmacy needs the same call and buys it differently.
A health system pharmacy director, a regional chain, a specialty pharmacy, and an independent are all working the same measures. The program comes three ways and your proposal picks the one that fits.
A dedicated agent on retainer.
One caller assigned to your list, working it through the measurement year.
A per-store fee.
Each location's gap list covered for a per-store fee, so a chain can see the cost per location.
A fixed-scope program.
A defined list, a defined window, and a single price. The natural first pilot.
Programs
Pharmacy adherence outreach, program by program.
Adherence gap calling
We call the patients who have fallen behind, work through what stopped them, and get the refill placed before the measure closes.
Priced
A dedicated agent on retainer, a per-store fee, or a fixed-scope program, depending on who's buying.
Med sync and refill reminders
Ongoing calls that enroll patients in synchronized monthly fills and confirm each refill before it lapses.
Priced
Recurring program. Scoped in your proposal.
Specialty persistence and January reset
Scheduled persistence calls for specialty patients, plus a January check on coverage and prior authorizations before an insurance reset interrupts therapy.
Priced
Per enrolled patient for persistence. Fixed scope for the January campaign.
Compliance
Inside the refill reminder exception, on every call.
Adherence outreach is only as good as the rules it runs under. Here is how ours run.
- Refill reminder exceptionRefill calls stay inside HIPAA's refill reminder exception.
- HIPAA · BAAWe sign the BAA before we see a single record.
- TCPAWe dial by hand and we stop when a patient asks.
- Controlled substancesControlled substances are excluded from every program.
Send us your gap list size.
Tell us how many patients are below the measure and we'll reply with a priced program.